WEEK 10

DATE :13/09/2007

SUBJECT: Continuation of our discussion

RESULT:After we discuss about which process to choose we came up with an idea to choose the Marketing Process to be reengineered. We have chosen the marketing process because the company requires customers in order to expand their business therefore their marketing business process need to be reengineered. The current strategies used by the company are by distributing fliers and visiting cards among friends in order to advertise their business.

Not only that this company is doing their business in particular areas only so that most of the people don’t know that this companies existence.Setia Aneka Services also wants to upgrade the company to private limited (SDN BHD) from enterprise, so that they need marketing process to be reengineered so that the company will be known globally all over the world.By this the company can gain more profit and bring their companies name to a better and worldwide level. If by this the company can get more profit means they wants to hire more staffs and also wanted to open branch for their company in other places based on the support.

ATTENDANCE

SADISH NAMBIAR

NAVIEN

PUSHPA VENI

LOSHINI

MAHA

WEEK 10

Date: 13/09/07

Subject: Choosing the process for redesign

We had a group meeting in order to create a detailed report of the chosen business process . All other relevant details were included. The report was to be passed up on the friday (14/09/07).

ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA
VENILOSHINI
MAHALECHUMI

WEEK 9

Date : 08/09/07

Subject : 2nd interview


We had a second visit to the company today which is saturday. A second interview was held in order to collect more information. This interview is to help us decide the process to be redesign using the IT & BPR method. The interview was held successfully.

THE STORE

THE COMPANY TECHNICIAN

NAVIEN IN THE COMPANY STORE

THE OFFICE

ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA
VENILOSHINI
MAHALECHUMI

WEEK 9

Date : 04/09/07

Subject : Preparing for 2nd presentation

A meeting was held in order to create slides for the 2nd presentation which will be held in class on 5/9/07 . Besides that, we have decided to have our 2nd visit to the company on this weekend. Next task,is to fix the appointment with the company management.


ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA
VENILOSHINI
MAHALECHUMI

WEEK 7

DATE : 24/08/07

SUBJECT : Company - Customer Interaction Scenario Diagram.

After we analyse the answers based on the interview all of our group members discuss and came out with the Customer Interaction Scenario Diagram.

ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI

WEEK 7 - SUMMARY OF THE INTERVIEW

DATE : 22/08/07

SUBJECT : Analysis of the interview questins

RESULTS :

1. We have learned that the transaction of the business processes are slow between customer and company because the processes are conducted manually and require face-to-face interaction.

e.g interaction :-
- agreement signing
- payment method

2. Department that exist in the company are secretary, store keeping and administration. All the job are done basically manually therefore time consuming.

3. Challenges encountered by the company are basically more on the time and supply management.

4. Visiting card and flyers are used as a method for marketing the business therefore no proper marketing strategy.

5. Documentation of the business processes are done manually and not computerized.

ATTENDANCE

SADISH NAMBIAR

NAVIEN

PUSHPA VENI

LOSHINI

MAHALECHUMI

WEEK 6-Site Visit Report

Date: 17/08/2007

Subject: Interview

Today a interview was held successfully with the owner of Setia Aneka Services. The interview was conducted by Sadish Nambiar and Navien.

After the interview, a short group meeting was held to disccuss the findings.

Soon the result of the interview will be uploaded.



ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI