WEEK 10

DATE :13/09/2007

SUBJECT: Continuation of our discussion

RESULT:After we discuss about which process to choose we came up with an idea to choose the Marketing Process to be reengineered. We have chosen the marketing process because the company requires customers in order to expand their business therefore their marketing business process need to be reengineered. The current strategies used by the company are by distributing fliers and visiting cards among friends in order to advertise their business.

Not only that this company is doing their business in particular areas only so that most of the people don’t know that this companies existence.Setia Aneka Services also wants to upgrade the company to private limited (SDN BHD) from enterprise, so that they need marketing process to be reengineered so that the company will be known globally all over the world.By this the company can gain more profit and bring their companies name to a better and worldwide level. If by this the company can get more profit means they wants to hire more staffs and also wanted to open branch for their company in other places based on the support.

ATTENDANCE

SADISH NAMBIAR

NAVIEN

PUSHPA VENI

LOSHINI

MAHA

WEEK 10

Date: 13/09/07

Subject: Choosing the process for redesign

We had a group meeting in order to create a detailed report of the chosen business process . All other relevant details were included. The report was to be passed up on the friday (14/09/07).

ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA
VENILOSHINI
MAHALECHUMI

WEEK 9

Date : 08/09/07

Subject : 2nd interview


We had a second visit to the company today which is saturday. A second interview was held in order to collect more information. This interview is to help us decide the process to be redesign using the IT & BPR method. The interview was held successfully.

THE STORE

THE COMPANY TECHNICIAN

NAVIEN IN THE COMPANY STORE

THE OFFICE

ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA
VENILOSHINI
MAHALECHUMI

WEEK 9

Date : 04/09/07

Subject : Preparing for 2nd presentation

A meeting was held in order to create slides for the 2nd presentation which will be held in class on 5/9/07 . Besides that, we have decided to have our 2nd visit to the company on this weekend. Next task,is to fix the appointment with the company management.


ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA
VENILOSHINI
MAHALECHUMI

WEEK 7

DATE : 24/08/07

SUBJECT : Company - Customer Interaction Scenario Diagram.

After we analyse the answers based on the interview all of our group members discuss and came out with the Customer Interaction Scenario Diagram.

ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI

WEEK 7 - SUMMARY OF THE INTERVIEW

DATE : 22/08/07

SUBJECT : Analysis of the interview questins

RESULTS :

1. We have learned that the transaction of the business processes are slow between customer and company because the processes are conducted manually and require face-to-face interaction.

e.g interaction :-
- agreement signing
- payment method

2. Department that exist in the company are secretary, store keeping and administration. All the job are done basically manually therefore time consuming.

3. Challenges encountered by the company are basically more on the time and supply management.

4. Visiting card and flyers are used as a method for marketing the business therefore no proper marketing strategy.

5. Documentation of the business processes are done manually and not computerized.

ATTENDANCE

SADISH NAMBIAR

NAVIEN

PUSHPA VENI

LOSHINI

MAHALECHUMI

WEEK 6-Site Visit Report

Date: 17/08/2007

Subject: Interview

Today a interview was held successfully with the owner of Setia Aneka Services. The interview was conducted by Sadish Nambiar and Navien.

After the interview, a short group meeting was held to disccuss the findings.

Soon the result of the interview will be uploaded.



ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI

WEEK 6

Date : 16/08/2007

Subject :Group meeting

Group discussion was held to finish up the assumption template for our project.

Certain members were assigned to visit the site tomorrow (17/08/2007). They were to conduct the interview with the owner.





ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI

WEEK 5-SITE VISIT REPORT

Date: 10/08/2007

Subject : Visit postponed


Before we visited the owner, we called to confirm the appoinment but unfortunately the owner was occupied with work therefore the interview had to be postponed. We were asked to call again on Monday (13/08/2007).


ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI

WEEK 5

Date: 09/08/2007

Subject : group discussion


Discussion was made regarding the interview questions, and some changes were made. We decided to breakdown the question by grouping the questions accordingly.



ATTENDANCE

SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI

WEEK 5

Date: 08/08/2007

Subject:Presentation & Visting Preparation

Preparing for presentation.

An appointment was fixed for a second visit to the company.The details are below:

Date:10 August 2007
Day:Friday
Place:SETIA ANEKA SERVICES

Attendance:

Sadish Nambiar
Navien Muniapah
Puspha Veni Arumugam
Loshini
Mahalechumi

WEEK 4

Date: 02/08/2007

Subject: Questions Preparation

As stated in previous blog, our group has come up with sample of questions to interview the company owner on our next visit.

QUESTIONS

1. Can you please kindly explain a little bit about your company’s background?
2. Is your company a sole proprietor or share partner business?
3. Who are the regular customers?
4. What is the core business of your company?
5. How many workers do you have?
6. What services do you provide?
7. Explain Your Company’s business process?
8. What are the departments that exist?
9. What are the challengers that you encounter?
10. How do you solve the challengers?
11. How do you market your services?
12. What are the complaints and comments that you receive from your customers?
13. How customer can contact your company?
14. Are you going to expand your company?
15. How do you document your transaction or business process?
16. If you were given a chance to reengineer your company which area would you like to improve?


Authorization letter is in progress.

All members were assigned tasks to perform a study on the business process redesign.

All members are required to attend the next meeting which will be held next week.


ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI

WEEK 3-Site Visit Report

Date:27/07/07

Subject: Site Visit


We have currently visited the location and explained the owner about our purpose of the study. The owner has agreed and willing to help us in order to study and understand the business process.

We are to type an authorization letter which requires Puan Rosnafisah's signature and pass it to owner.

All members are required to find sample questions that will be used later to interview the owner in future.



These are some details about the company:

COMPANY NAME : SETIA ANEKA SERVICES

REGISTRATION OFFICE : NO. 57 JLN. PUJ 2/1
TAMAN PUNCAK JALIL
BANDAR PUTRA PERMAI
43300 SERI KEMBANGAN
SELANGOR

OPERATING ADDRESS : NO. 57 JLN. PUJ 2/1
TAMAN PUNCAK JALIL
BANDAR PUTRA PERMAI
43300 SERI KEMBANGAN
SELANGOR

DATE ESTABLISHED : 27TH MARCH 2002

REGISTRATION NUMBER : 001341508-P

NATURE OF THEIR BUSINESS:

1.DOMESTIC AND INDUSTRIAL WIRING
2.STREET LIGHTING INSTALLATION AND MAINTENANCE
3.LOW AND HIGH VOLTAGE CABLE LAYING
4.LOW AND HIGH VOLTAGE CABLE JOINTING
5.LV OVERHEAD LINES AND SERVICE MAINS
6.SWITCHGEAR INSTALLATION AND MAINTENANCE
7.TRANSFORMER INSTALLATION AND MAINTENANCE
8.AIR CONDITIONING INSTALLATION AND MAINTENANCE
9.FIRE FIGHTING AND RESCUE EQUIPMENT
10.GENERAL TRADING

BOARD OF DIRECTORS

MAGESWARI KALIMUTHU

PREMA MUTHIAH

DIMPLE KANAGESVARY VELLAPA

ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI

WEEK 3

Date:26/07/07

Subject: Post distribution


We have managed to get an appointment after contacting few business locations that we have choose in the previous meeting. We were to visit the location this Friday (26/07/07).

The location address is:

SETIA ANEKA SERVICES
No. 57, Jalan PUJ 2/1,
Taman Puncak Jalil,
Bandar Putra Permai,
43300 Seri Kembangan,
Selangor Darul Ehsan.


Each member was assigned a post in order to distribute the task. This is to help all tasks to be completed efficiently in near future.




ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI

WEEK 2

Date: 20/07/07
Subject: Location selection


Group discussion was held to choose five preferred business where in future we are to analyze the business process and reengineer it. The five suggested business that we considered was:

--> Stationary shop
--> Dispensary or clinic
-->Bakery
-->Saloon
-->Electrical company



Discussion was made and some places were decided by us. Next step is to establish contact with the decided location. Task was given to members to find contact information of the business in order to retrieve approval from the business owner in order to conduct our research.

ATTENDANCE

SADISH NAMBIAR

NAVIEN

PUSHPA VENI

LOSHINI

MAHALECHUMI

welcomed ourselves to our blog...

the title says it all...
created the blog...working on the logo...
discussed top 5 business area today...

hope to finalize one as soon as possible


good job, fivemysteriousgalaxies!!!

TOGETHER WE STAND, DIVIDED WE FALL!!!