WEEK 6-Site Visit Report

Date: 17/08/2007

Subject: Interview

Today a interview was held successfully with the owner of Setia Aneka Services. The interview was conducted by Sadish Nambiar and Navien.

After the interview, a short group meeting was held to disccuss the findings.

Soon the result of the interview will be uploaded.



ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI

WEEK 6

Date : 16/08/2007

Subject :Group meeting

Group discussion was held to finish up the assumption template for our project.

Certain members were assigned to visit the site tomorrow (17/08/2007). They were to conduct the interview with the owner.





ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI

WEEK 5-SITE VISIT REPORT

Date: 10/08/2007

Subject : Visit postponed


Before we visited the owner, we called to confirm the appoinment but unfortunately the owner was occupied with work therefore the interview had to be postponed. We were asked to call again on Monday (13/08/2007).


ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI

WEEK 5

Date: 09/08/2007

Subject : group discussion


Discussion was made regarding the interview questions, and some changes were made. We decided to breakdown the question by grouping the questions accordingly.



ATTENDANCE

SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI

WEEK 5

Date: 08/08/2007

Subject:Presentation & Visting Preparation

Preparing for presentation.

An appointment was fixed for a second visit to the company.The details are below:

Date:10 August 2007
Day:Friday
Place:SETIA ANEKA SERVICES

Attendance:

Sadish Nambiar
Navien Muniapah
Puspha Veni Arumugam
Loshini
Mahalechumi

WEEK 4

Date: 02/08/2007

Subject: Questions Preparation

As stated in previous blog, our group has come up with sample of questions to interview the company owner on our next visit.

QUESTIONS

1. Can you please kindly explain a little bit about your company’s background?
2. Is your company a sole proprietor or share partner business?
3. Who are the regular customers?
4. What is the core business of your company?
5. How many workers do you have?
6. What services do you provide?
7. Explain Your Company’s business process?
8. What are the departments that exist?
9. What are the challengers that you encounter?
10. How do you solve the challengers?
11. How do you market your services?
12. What are the complaints and comments that you receive from your customers?
13. How customer can contact your company?
14. Are you going to expand your company?
15. How do you document your transaction or business process?
16. If you were given a chance to reengineer your company which area would you like to improve?


Authorization letter is in progress.

All members were assigned tasks to perform a study on the business process redesign.

All members are required to attend the next meeting which will be held next week.


ATTENDANCE
SADISH NAMBIAR
NAVIEN
PUSHPA VENI
LOSHINI
MAHALECHUMI